Isaac Shepherd is a 33-year-old businessman who has the knack for starting a business that provides a vital service. The founder of Ai Billing Services, LLC, now known as Ai Medical Services, has gained a reputation for being one of the most trusted names in the medical billing industry.
Ai Medical Services specialize in comprehensive medical billing and accounts receivable management, with a strong focus on client satisfaction and profitability. Their commitment is to medical practices success — every practice they have partnered with has seen an increase in cash flow within just 30 days.
I decided to sit down with Isaac Shepherd to learn more about his company and medical billing solutions, this is what he had to say.
Before we talk about your Medical Billing Solutions, can I ask how you started your business career, and why you chosen the path of Medical Billing Solutions?
From an early age, I was drawn to the business world and the challenge of solving complex financial problems. My father’s medical practice faced significant billing issues, which led me to build a team and bring the billing in-house. This hands-on experience allowed me to understand the entire process from start to finish. More than anything, I wanted to make my father proud by ensuring his practice thrived.
That experience shaped my mission—to help healthcare providers focus on patient care while we handle the financial side, maximizing profitability and providing peace of mind.
You say your father is a doctor, what was your father’s opinion on patients coming into hospital and not being able to afford the same medical service that those with private medical healthcare could afford?
My father has always put his patients’ well-being first. He believes that quality medical care should be available to everyone, no matter their financial situation. If a patient faced difficulties paying their bill, he was dedicated to finding a solution. That same commitment to compassion and flexibility guides my business today. By working with patients and offering empathy, we ensure they receive the care they need without the burden of financial stress, whether through setting up a payment plan or finding a payment structure that works for everyone.
You were the billing director at CommunityMed Urgent Care, which now has over 15 locations across Texas, can you explain what you mean by medical billing solutions?
When I started at CommunityMed, they were outsourcing their billing. I was tasked with overseeing the transition to bring the billing in-house, just as I had done with my father’s practice. As a result, I built a dedicated billing team of six members and significantly increased both savings and revenue. It was a truly rewarding experience, and I’m proud of the impact we were able to make for the practice.
Who would you say is your typical customer, are your customers big practices, or small practices?
We primarily work with small practices, typically ranging from 2 to 5 locations. However, we’ve also partnered with larger practices and now have the manpower to support practices of any size, delivering measurable results within 30 days.
Can you help a medical doctor put together an accounts service when setting up a new practice?
Yes, absolutely. At AI Medical Services, we understand that physicians and non-physician groups open new medical clinics with the goal of providing exceptional healthcare to their communities. While delivering consistent, high-quality care is essential, we also recognize the importance of managing the business side of medicine. We can help you set up a comprehensive accounts service to ensure your new practice runs smoothly, efficiently, and profitably from day one.
Why do you believe you stand out from other medical billing services?
Great question! What sets AI Medical Services apart from other billing companies is our blend of experience, competitive pricing, and effective tools. With years of expertise in the medical billing industry, we’ve developed proprietary tools and processes that ensure claims are submitted every day, and that each claim is thoroughly tracked and worked on. Our system includes built-in checks and balances to ensure nothing is missed. I can confidently guarantee that once AI Medical Services takes over your billing operations, you’ll see a significant improvement in your cash flow within just 30 days. We’re dedicated to making a positive impact on your practice.
Do you also offer services for medical practices where they have patients that have not paid their bill?
Yes, absolutely! We’ve recently developed an A/R Recovery solution for practices struggling with outstanding patient and insurance bills. Here are some key benefits of our A/R Recovery Services:
Claims Up to 5 Years Old Accepted – We recover aged claims that are often overlooked or deemed unrecoverable.
Selective Claim Handling – You choose the claims we work on, allowing you to focus on running your practice.
Seamless EMR/Billing System Integration – We integrate effortlessly with all major systems, providing tailored solutions for all specialties.
Dedicated Call Center Support – Our team works directly with patients to resolve unpaid bills, freeing up your staff to focus on care.
Affordable, Performance-Based Pricing – We charge only 10% of what we recover — no upfront costs, and our success depends on yours.
Strong Insurance Relationships – We have extensive experience with major insurance carriers to ensure prompt and accurate payments.
What advice would you give to a medical doctor thinking of starting their own practice?
My advice to any doctor thinking of starting their own practice is: You can absolutely do it! Let us handle the financial side of things so you can focus on what you do best—providing exceptional care to your patients. We would love to partner with you and support your practice every step of the way.
What would you say is the best thing about your job?
My favorite part of my job is working with patients who are upset about their bill. At the end of the day, people are just people, and when we can find a solution and represent the business in a positive light, it’s something I truly take pride in. Being able to help patients feel heard and supported is incredibly rewarding.
For more information about Ai Medical Services and their Flexible Collection Services, please visit Ai Medical Billing Services.
