TechTarget, a leading digital marketing firm for B2B technology vendors, has named Twilio Flex one of its Top 10 contact center platforms.
Twilio Flex was featured as a cloud-based with omnichannel capabilities that support voice, chat, text, email and social media. It also offers Flex Insights, which provides call summaries, so agents don’t have to replay an entire call to understand a conversation. Flex Insights also offers its Analytics Portal for custom dashboards, reporting and analytics capabilities.
Other Flex features highlighted include:
- Answering machine detection
- Call waiting, recording and reporting capabilities
- Queued callbacks
- Outbound dialing
- Internal chat
- Call routing
- Historical reporting
- Keyword spotting and live transcriptions.
TechTarget also highlighted two important “pros” for using Twilio Flex- a quick implementation time, as well as offering all services under one platform and integration partners.
Twilio Flex represents a new approach to enterprise cloud software, and has been garnering praise as a top business solution for customer call service centers. The Twilio model of the programmable contact center platform allows web developers and partners to build, deploy, and test contact center solutions that fit within existing systems without having to start from scratch. For more information, visit the Twilio Flex YouTube page.
Twilio is an American cloud communications platform as a service company based in San Francisco, California. Twilio allows software developers to programmatically make and receive phone calls, send and receive text messages, and perform other communication functions using its web service APIs.
Company Name: Twilio
Contact Person: Caitlyn Epstein
Country: United States