VOZIQ’s Customer Retention Agent Connect Honored for Helping Clients Improve the Customer Experience
Reston, VA (5 July 2019) — VOZIQ announced today that TMC, a global, integrated media company, has named VOZIQ’s eXplainable AI product Customer Retention Agent Connect as a recipient of a 2019 CRM Excellence Award, presented by CUSTOMER magazine.
VOZIQ’s Agent Connect arms retention agents, whenever on call with an at-risk customer, with an auto-refreshing feed of key customer health indicators along with prescriptions to mitigate cancellation risks whenever an at-risk customer is on call. This allows recurring revenue businesses to trigger the retention effort when risk is still low and customers are looking to get simpler issues resolved. This leads to dramatic increases in save rates of customers who, otherwise, would have canceled.
VOZIQ calculates Customer Health Scores by analyzing combination of structured and unstructured customer data and surfacing events, or factors that correlate with a possible impact on customer revenue.
“VOZIQ’s team of 30+ data scientists has designed multiple predictive ML models each of which is tuned to a specific type of health indicator. These always-on, always-learning models analyze granular aspects of customer health risks and opportunities to power Agent Connect,” said Dr. Vasudeva Akula, co-founder and Chief Data Scientist, VOZIQ, “This ready-to-act intelligence turns customer retention agents into retention superstars and leads to dramatic increase in customer save rate.”
Businesses can integrate Agent Connect with leading agent desktops, CRM or BI applications with VOZIQ’s API.
“The 20th Anniversary CRM Excellence Award honors VOZIQ for being a true CRM partner to its customers and clients,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief. “VOZIQ has demonstrated to the editors of CUSTOMER magazine that Customer Retention Agent Connect improved the processes of their clients’ businesses by streamlining and facilitating the flow of information and increasing effectiveness of their workforce,” added Tehrani.
VOZIQ is the only cloud-based AI/ML solution that allows recurring revenue businesses to retain more customers at a lower cost by using multiple predictive models and run large-scale proactive retention campaigns through contact center and marketing channels.
About CUSTOMER Magazine
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservice industries. CUSTOMER magazine includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
Director, Product Marketing
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